Australia-Wide Mail-In Repair

Can't visit us in Brisbane? No worries. We'll send you a prepaid shipping label — just drop off your device at any post office and we'll take care of the rest.

iPhone • iPad • Samsung • Pixel • Oppo • Laptop • Tablet & More

Our Shipping Policy

We make mail-in repairs as affordable as possible with our generous shipping policy.

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Shipping to Us — FREE

We email you a prepaid shipping label. Print it, attach it to your parcel, and drop it off at any Australia Post location. No cost to you.

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Approve Repair — FREE Return

If you approve our quote and we complete the repair, we ship your device back to you completely free of charge with tracking.

How It Works

Five simple steps from your door to a fully repaired device, shipped back to you.

Contact Us

Reach out via WhatsApp, SMS, call or email to describe your device issue.

We Send You a Label

We email you a prepaid shipping label. Print it and attach it to your package.

Free Label

Drop Off at Post Office

Take your securely packaged device to any Australia Post location.

Diagnosis & Quote

Our technicians assess your device and send you a quote for approval.

Repair & Return

Once approved, we repair and ship it back to you with tracking.

Free Return

Before You Ship

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Back up your data (recommended) — iCloud, Google Drive, or PC backup, just to be safe.
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Disable Find My / FRP lock (recommended) — This helps us diagnose and test your device more efficiently.
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Remove SIM & memory cards — Keep your SIM and SD cards safe at home.
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Remove cases & screen protectors — Send only the bare device.
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Include a note — Write your name, phone number, return address, and a brief description of the issue.
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Package securely — Use bubble wrap and a sturdy box to protect your device during transit.

After We Receive Your Device

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Confirmation — We notify you when your device arrives at our repair centre.
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Thorough diagnosis — Our technicians assess the full condition of your device.
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Detailed quote — We send you a quote via SMS, email or WhatsApp. No work begins without your approval.
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Repair & return — Once you approve, we complete the repair and ship it back to you for free with tracking.

Why Choose Our Mail-In Service?

Professional-grade repairs with the convenience of doorstep service.

Nationwide Coverage

From Sydney to Perth, Darwin to Hobart — we service all of Australia with our free prepaid label.

Expert Technicians

Our qualified technicians specialise in all major brands with years of hands-on experience and quality parts.

Transparent Process

No surprises. You receive a detailed quote before we start, and updates throughout the repair process.

Fast Turnaround

Most repairs are completed within 1-2 business days of receiving your device, so you're not without your phone for long.

Warranty Included

All repairs come with a warranty for your peace of mind. Quality parts and workmanship guaranteed.

No Fix, No Fee

If we can't fix it, you won't be charged for the repair. We'll discuss the best options with you directly.

Frequently Asked Questions

Everything you need to know about our mail-in repair service.

Once you contact us, we typically send your prepaid label within a few hours. Shipping to us takes 2-5 business days depending on your location. Most repairs are completed within 1-2 business days. Return shipping adds another 2-5 days. Total turnaround is usually 5-12 business days.

Yes! We provide a prepaid shipping label for sending your device to us — completely free. If you approve the repair and we complete it, we also ship your device back to you for free with full tracking.

No upfront payment required. Shipping to us is free, and you only pay for the repair after you've reviewed and approved our quote. Everything is transparent and agreed upon before we begin.

After you contact us and we confirm your repair needs, we'll email you a prepaid shipping label as a PDF. Simply print it out, attach it securely to your parcel, and drop it off at any Australia Post location. That's it!

We repair iPhones, iPads, Samsung phones and tablets, Google Pixel, Oppo, Huawei, and most other smartphone brands. We also repair laptops (all brands). Contact us if you're unsure about your device.

Our prepaid labels include tracking via Australia Post so you can monitor your parcel every step of the way. Once your device is in our hands, it is fully covered under our care.

Ready to Get Started?

WhatsApp SMS: 0481 321 168 Call: (07) 3219 7444 Email Us