1. ACCEPTANCE OF TERMS

The following Terms and Conditions are valid for all business relations between AA Mobile Phones and the customer. This agreement is valid at the time the contract is entered into.

Subject to change, AA Mobile Phones reserve the rights to make reasonable technical and or other changes at any given time.

You as the customer agree you have thoroughly read the following Terms and Conditions;

2. Phone Repair and Quotation


AA Mobile Phones Warranty applies to the parts and/or services that were paid for and serviced by AA Mobile Phones. Warranty Claims are for Manufacture faults only, and are subject to approval by our Customer Service Team. Device Repairs with NO Warranty Includes: Motherboard Water Damage 3 months repair device warranty includes: (Physical Damage or any Water Damage voids warranty) Battery Charging port/cable Camera/lens Speaker Microphone Home button Volume button Power button Housing INCELL Screen OLED Screen

 

3. Not Covered Under Warranty


- If a customer chooses to repair a device previously repaired by AA Mobile Phones with another repair agent or has the device opened,
all warranty provided by us will be null and void.
- AA Mobile Phones provides warranties for services we have provided directly to the Customer.
- There may be other issues that contribute to the functioning of the Customer’s device, including but not exclusive to; wear and tear,
triage and bio-environmental factors.
- If there is Water Damage prior to a AA Mobile Phones repair or if the device suffers water damage after completion of the repair.
Customer acknowledges this is considered water damage and not covered under warranty.
- If there is existing damage to the frame of the device AA Mobile Phones will not provide a warranty for any repairs completed.
- Any loss of data occurring as a result of repair. Customers are advised to back up all data prior to repair.
- Frames which are bent, twisted, or cracked as a result of mishandling or deliberate damage.
- Locked Devices. Unlocking the device – upgrading your software when the device is connected to a computer will lock the software and
subsequently void all warranty. An unlock fee will be charged if the device has been locked due to software upgrading and customer - has not
taken the proper precautions to ensure the backup of heir data.
- Repairs conducted on the motherboard of the device.
- Repairs that have been conducted with BYO parts (customers parts purchased from a source other than AA Mobile Phones). Labour fees
will be charged in all circumstances.
- Screen protectors are considered a consumable item.

4. Warranty Repairs

AA Mobile Phones warranty applies to the parts and/or services that were paid for and serviced by AA Mobile Phones repair in Underwood.
Warranty Claims are for Manufacture faults only, and are subject to approval by our Customer Service Team.
ANY warranty is considered for the life of the screen in good working order less direct or indirect damages affecting the replacement.

AA Mobile Phones have up to 10 days to take action on a warranty request.

12 months repair device warranty includes:
(Physical damage and water damage voids warranty, see term no.3)

  • Battery
  • Charging port/cable
  • Camera/lens
  • Speaker
  • Microphone
  • Home button
  • Volume button
  • Power button
  • Housing
  • Incell Screen
  • OLED Screen
  • Premium Quality Screen

5. Privacy Policy

During the repair process, AA Mobile Phones may require access to the Customer’s personal information/application to compete the repair. AA Mobile Phones may divulge the Customer’s personal information if required by authority, e.Law enforcement – All rights reserved by AA Mobile Phones.